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​Potential delays for patients attending Sherwood Forest Hospitals

11th October 2016
News

Potential delays for patients attending Sherwood Forest Hospitals

Technical problems with the patient administration system used by Sherwood Forest Hospitals have caused some delays for outpatients visiting their hospitals and clinics.

A team of IT experts are working to pinpoint and resolve the difficulties, which arose following  upgrades to  the system over the weekend, and which affected all trust sites – King’s Mill Hospital, Mansfield Community Hospital, Newark Hospital and Ashfield Health Village.

Many clinics have been affected although it is believed that most have managed well and patients have not been delayed for more than half an hour on average; although it is possible that some patients have had to wait longer, whereas others have not been affected at all.
The system, known as Medway is provided by an external IT supplier, System C, whose experts have been investigating the problems overnight. 

The trust are still asking patients to attend clinics at the times stated on their appointment letters and not to alter their plans. 
Medical Director, Dr Andy Haynes, said: “It is important to note that these IT problems are limited to how we manage patient administration, for example, booking appointments or recording their arrival, and are not affecting medical procedures or operations.
“We are doing everything possible to resolve these IT issues urgently and to minimise impact on patients.

“Regrettably some patients have faced some delays in clinic as a result of the problems today and we are very sorry about this. Where patients have been inconvenienced we have provided refreshment and parking vouchers.”


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